F.A.Qs / Shipping
What is the average shipping time for orders?
For UK orders items will take around 2-4 working days to arrive. For international orders items will take 5-10 working days to arrive, but can take longer depending on the destination country. During peak periods shipping times can be delayed by 1-2 working days.
Will I receive an order dispatch email when my order ships? And will I get a tracking number?
Yes, you will receive an email notifying you that your order has been dispatched on the day that the package is shipped. International customs (non-UK) will receive a tracking number automatically in the order dispatch email. UK orders are sent via a signed service, which only has tracking for the items collection and delivery, so tracking is not supplied by default for UK addresses. It can be requested via the contact page. Please be patient whilst waiting for your order.
How do I contact you about refunds/tracking/shipping/ideas/praise/hate mail?
Use the form on the contact page! It's on the sidebar! Still can't find it? Click here
Do you ship to my country?
UKKeycaps ships worldwide. That includes the U.S. and Australia and Vietnam and anywhere else in the world!
Do you offer returns?
Yes! You have 14 days to request a return. You will have to pay for return postage and your refund will be processed once the items have been received back. See the returns page for more information.
How do I log-in to my account and view my order?
UKKeycaps does not have an account system, or any kind of log-in for customers. Your order confirmation email is your receipt, please state the order number (starts with #) in any correspondence. Any and all queries (such as tracking, or an order update) can be directed via the contact page.