Refunds & Returns
All items are available for returns. You may return items up-to 14 days after you have received them for a full refund. Refunds will not be offered for items that are not returned, or returned in a damaged state.
If placing a pre-order or participating in a group-buy, you may cancel for a refund at any time. Due to the nature of pre-orders and group-buys, a small fee of 3.5% of the value of the order is levied for all cancelled orders of this type. This fee also applies to all orders that have yet to be shipped. This fee covers the refund fee charged by the payment processor and is not retained by UKKeycaps. If a pre-order has already shipped, you will need to return the goods to be refunded as per the usual return policy.
All goods are offered with a 30 day warranty. This does not include items which have been modified (e.g. soldered) or otherwise customised.
To return an item, email via the contact page with your order number and the return information will be supplied. In almost all cases the customer pays the return postage, funding for return postage is not supplied in any form, such as a pre-paid label, and the customer agrees to return the item in a suitable way via a suitable courier. The customer is responsible for any damaged an item receives during transit when returning an item.